Rewards Terms

These Rewards Terms govern wallet credits, loyalty credits (including TRA receipt scanning), referral bonuses, and other promotional rewards offered by Jambo Ride Tanzania (“Jambo Ride”, “we”, “us”). By claiming or receiving any reward, you agree to these terms in addition to the Jambo Ride Terms of Service.

1. Nature of rewards

1.1 Rewards are promotional wallet credits or benefits offered at Jambo Ride's discretion. They are not cash, have no cash surrender value unless we expressly say otherwise, and may only be used as permitted in the app.

1.2 Eligibility, amounts, partner stores (including TIN allowlists), time limits, and calculation methods (for example, a percentage of a TRA receipt total) are set by Jambo Ride and may change.

2. Right to modify, correct, deny, revoke, and honour

2.1 Jambo Ride may modify, suspend, or end any reward programme or rule at any time, with or without notice, to the extent permitted by law.

2.2 Jambo Ride may correct reward amounts, ledger entries, or claim records if there is an error, duplicate claim, miscalculation, or system fault.

2.3 Jambo Ride may deny any claim that does not meet programme rules (including expired receipts, ineligible TINs, cancelled TRA receipts, cooldown limits, or invalid scans).

2.4 Jambo Ride may revoke, reverse, or claw back rewards already credited if we reasonably believe the reward was obtained through fraud, abuse, error, or breach of these terms or applicable law.

2.5 Subject to the rights above, Jambo Ride will honour valid rewards that were properly earned under the rules in force at the time of the qualifying event, once credited to your wallet.

3. TRA receipt / loyalty credits

3.1 You must scan a genuine TRA EFD receipt QR from an eligible store within the allowed claim window.

3.2 We process claims using only the public TRA receipt validation website. If the receipt data does not appear on that public site, we cannot process the claim.

3.3 Each receipt may be claimed only once. We store claim outcomes (including rejections and reasons) for audit and fraud prevention.

3.4 Partner eligibility is controlled by Jambo Ride. A purchase at a business that is not enrolled does not create a right to credit.

3.5 No TRA affiliation. Jambo Ride has no affiliation, partnership, sponsorship, or endorsement relationship with the Tanzania Revenue Authority (TRA) in connection with Rewards. We only read publicly available receipt data from TRA's validation website. You may not file complaints, disputes, or claims with TRA about Rewards eligibility, amounts, denials, or related programme decisions. Those matters are solely between you and Jambo Ride (see Contact below).

4. Abuse and account action

4.1 Prohibited conduct includes fabricated or altered receipts, sharing or reselling claim codes, automated claiming, or any attempt to game eligibility or timing rules.

4.2 We may suspend reward participation or take other account action where abuse is suspected, consistent with our Terms of Service.

5. No guarantee; taxes

5.1 Rewards are offered as-is and may be limited by budget, region, audience (passenger or driver), or technical availability.

5.2 You are responsible for any tax obligations arising from rewards you receive, where applicable.

6. Contact

Questions about rewards: support@jamboride.co.tz.

Related: Terms of Service · Privacy Policy