Delete your account

This page explains how to request deletion of your account for the Google Play apps published by Jambo Ride Tanzania:

• Passenger app: Jambo Ride
• Driver app: Jambo Ride - Driver

How to request deletion

Choose one of the paths below. We process verified requests within 30 days.

1. In the app (recommended)

• Open Jambo Ride or Jambo Ride - Driver.
• Go to Profile (or Settings).
• Tap Delete account and confirm.

2. By email

• Send a message from the email or phone number on your account to admin@jamboride.co.tz (or support@jamboride.co.tz).
• Include your full name, phone number, and whether you use the passenger app, driver app, or both.

Process SLA: after we verify your identity, we aim to complete deletion within 30 days.

What we delete

When your account is deleted, we remove or anonymise:

• Account profile (name, email, phone, photo)
• Login / authentication identifiers for that account
• Saved places, preferences, and in-app chat history where held
• Driver KYC documents and vehicle profile (for driver accounts)
• Device tokens used for push notifications

What we may keep (and for how long)

We may retain certain records after account deletion where required by law, safety, fraud prevention, or accounting. Financial and tax records may be kept for up to 7 years, or as otherwise required in Tanzania. Safety and legal records may be kept as long as needed for those purposes. Examples:

• Trip history and fare / payment transaction records
• Wallet ledger entries needed for audits or disputes
• Records related to safety incidents, SOS, or legal claims

Retained data is restricted and is not used to provide the service to you after deletion.

More information

See our Privacy Policy for how Jambo Ride collects and uses data.